FAQ

Question: Do I need to upload real documents to be able to use the sandbox environment?

Feedback: No you don't, real documents are not required in the sandbox environment.

Question: What are lists of currencies that are accessible on creating an MCY(Multicurrency) virtual account?
Feedback: Below are lists of currencies that are accessible on creating a multicurrency virtual account

Question: What are the Currencies/Countries supported for payins and payout using Fincra Api?

Feedback: This Link shows the list of supported countries supported for payins and payouts using Fincra Api while this is the list of currencies.

Question: Are there cases/examples of business types that Fincra does not issue accounts to?

Feedback: Yes, there are business types that Fincra does not issue accounts to, examples are Ponzi schemes/Fraud related business categories and also business types that are clearly flagged by CBN policies. For further insight, kindly find attached Comprehensive list of industries with their risk level

Question: Kindly provide a comprehensive list of countries and their risk levels
Feedback: Below is a Comprehensive list of countries with risk levels

Question: Do payment schemes have a settlement timeline for transactions?
Feedback: Yes, payment schemes have a settlement timeline for transactions.
Kindly find details as regards payment schemes here

Question: What are chargebacks?
Feedback: Chargebacks generally mean the reversal of payment for a failed transaction or request for repayment in a transaction previously settled or remitted.
A chargeback is raised when a customer pays for a product or service but does not receive value for that service, yet their bank account has been debited for that service. Kindly find more insight on chargeback here.

Question: Does Fincra have a pricing list?
Feedback: Yes, we do. Fincra has a pricing list that cuts across all our products.
Kindly view the pricing list here.