Charge backs

Chargebacks generally mean the reversal of payment for a failed transaction or request for repayment in a transaction previously settled or remitted.

A chargeback happens when a customer claims they haven’t received value for their payment. In this case, it’s called a customer dispute. It could also happen when the customer claims not to have authorized the payment, in this case, it’s called a fraudulent chargeback.

Accepting a chargeback means that the customer did not receive value for the payment they made hence the customer will be refunded. Rejecting a chargeback implies that the customer got value for the money paid and this rejection must be backed up by providing evidence of the transaction that shows the transaction details.

Note that a chargeback has to be reviewed within 30 hours from the time it was initiated.

As a merchant, you can view, accept or reject a chargeback by using the following endpoints :

1. List chargebacks

2. Accept a chargeback

3. Reject a chargeback