Chargebacks

A chargeback happens when a customer claims they haven’t received value for their payment. In this case, it’s called a customer dispute. It could also happen when the customer claims not to have authorized the payment, in this case, it’s called a fraudulent chargeback.

Chargebacks generally mean the reversal of payment for a failed transaction or request for repayment in a transaction previously settled or remitted.

Accepting a chargeback means that the customer did not receive value for the payment they made hence the customer will be refunded.

Rejecting a chargeback implies that the customer got value for the money paid and cannot be refunded. To reject a chargeback, you need to provide an approved receipt /evidence that captures the transaction details. This approved evidence must state whether the value was given or not with the recipient's acknowledgment.

Note that a chargeback has to be reviewed within 30 hours from the time it was initiated or the chargeback will be automatically accepted.

As a merchant, you can view, accept or reject a chargeback by using the following endpoints :

1. List chargebacks

2. Accept a chargeback

3. Reject a chargeback